How to Book A Ride with SW Prime

There are a few ways to book a ride with the SouthWest Prime Transit Service:

SW Transit Phone App

• Download the SouthWest Transit app for free from the Google Play Store or Apple App Store.
• Start the SW Transit App.
• Click on the SW Prime button.
• Enter your Pickup address/location, Drop Off address/location, and how many riders are with you.
• Select if you use a mobility device (wheelchair, walker, scooter, etc…) or have a bicycle.
• Get an arrival time of your driver with real-time mapping of your driver’s location.
• You will receive a text message when your driver arrives.

Phone

• Call 952-SW-PRIME (952-797-7463): Mon-Fri, 5:00am - 6:30 pm and Sat, 5:30am - 5:00pm.
• Provide the reservationist with your phone number, pickup location, drop off location, number of riders, and any mobility devices.

In-Person at Our Stations

Visit our Customer Service team during available hours (below).

• SouthWest Station (Eden Prairie)
  • 13500 Technology Dr.
  • Monday – Friday, 6:00 AM – 6:00 PM
• SouthWest Village (Chanhassen)
  • 650 SouthWest Village Dr.
  • Tuesday, 6:00 AM – 8:30 AM
• East Creek Station (Chaska)
  • 2120 Chestnut St. N.
  • Wednesday, 6:00 AM – 8:30 AM