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Additional Rider Resources

Explore our additional resources by using the navigation. Click on the titles to learn more and access each resource.

Guaranteed Ride Home

The Guaranteed Ride Home program is free and easy to use. Sponsored by the region, riders must pre‑register for the program. Registered participants can request an on‑demand emergency ride home—such as for illness, family emergencies, or unexpected overtime—up to four times per year or up to $100 in value, whichever comes first. More information and a link for registration is available at Metro Transit - Guaranteed Ride Home.

Our Shared Expectations and Responsibilities

SouthWest Transit is committed to an “Expect the Best” service level in the transit and coach travel provided to our communities and riders. The Expectations set out below are intended to clarify what “Expect the Best” means to the SouthWest Transit Riders, Staff, and Commission. However, as every Rider knows, excellent service delivery requires more than just dedicated staff and employees. Even when service is on time and clean, Riders make the difference between whether a trip is merely tolerable or truly pleasant and stress free. To this end, the Rider Advisory Committee, SouthWest Transit Staff, and SouthWest Transit Commissioners ask the Riders to support this “Expect the Best” partnership by honoring the Rider Responsibilities to the same high degree that SouthWest Transit is devoted to delivering and exceeding Rider daily expectations for safe, reliable, affordable, and comfortable service.

Download Rider Expectations & Responsibilities

Transit Link & SmartLink Transit

Transit Link (Hennepin County) and SmartLink Transit (Carver County) are dial-a-ride minibus or van service for the general public, intended to serve areas where regular transit route service is not available.

These are both shared ride, curb-to-curb service, with limited assistance. Rides need to be reserved in advance.

Link & Learn about transit-oriented groups:

For more information on Transit Link, call 651-602-LINK (5465) or visit the Transit Link website.

Traffic and Weather

Try these links for more information.