How to Book A Ride with SW Prime
There are two ways to book a ride with the SouthWest Prime Transit Service:
SW Transit Phone App
- Download the SouthWest Transit app for free from the Google Play Store or Apple App Store.
- Start the SW Transit App.
- Click on the SW Prime button.
- Enter your Pickup address/location, Drop Off address/location, and how many riders are with you.
- Select if you use a mobility device (wheelchair, walker, scooter, etc…) or have a bicycle.
- Get an arrival time of your driver with real-time mapping of your driver’s location.
- You will receive a text message when your driver arrives.
- Call 952-SW-PRIME (952-797-7463): Mon-Fri, 6:30am-6:30 pm. Ride requests are not accepted after 6:30 pm.
- Provide the reservationist with your phone number, pickup location, drop off location, and how many riders are with you