SouthWest Transit offers riders the services they need and expect from “the best.” Below are resources that we offer:
Guaranteed Ride Home
The Guaranteed Ride Home program ensures that you will have a ride if you need it – for example, if you have a family issue or need to work unexpected hours. If you are riding transit, biking, or carpooling at least 3 days a week, you qualify for this program which will reimburse you for a taxi ride or your bus fare to get you home when your regular route, carpool or bike can’t. Click here for more information and to register.
Once you’ve registered, you can use a Guaranteed Ride Home up to four times per year or $100 in value, whichever comes first. For example, if your Guaranteed Ride Home is on a bus, you can be reimbursed for four trips during a year. If you choose a cab ride, your fare will be reimbursed up to an annual amount of $100. So relax! Take the bus or train, carpool, vanpool, bike or walk to work and know that you have a Guaranteed Ride Home.
Our Shared Expectations and Responsibilities
SouthWest Transit is committed to an “Expect the Best” service level in the transit and coach travel provided to our communities and riders. The Expectations set out below are intended to clarify what “Expect the Best” means to the SouthWest Transit Riders, Staff, and Commission. However, as every Rider knows, excellent service delivery requires more than just dedicated staff and employees. Even when service is on time and clean, Riders make the difference between whether a trip is merely tolerable or truly pleasant and stress free. To this end, the Rider Advisory Committee, SouthWest Transit Staff, and SouthWest Transit Commissioners ask the Riders to support this “Expect the Best” partnership by honoring the Rider Responsibilities to the same high degree that SouthWest Transit is devoted to delivering and exceeding Rider daily expectations for safe, reliable, affordable, and comfortable service.
Transit Link & SmartLink Transit
Transit Link (Hennepin County) and SmartLink Transit (Carver County) are dial-a-ride minibus or van service for the general public, intended to serve areas where regular transit route service is not available.
These are both shared ride, curb-to-curb service, with limited assistance. Rides need to be reserved in advance.
Link & Learn about transit-oriented groups:
- American Public Transit Association (APTA)
- Minnesota Public Transit Association (MPTA)
- Suburban Transit Association (STA)
- Transit for Livable Communities
- Commuter Services
For more information on Transit Link, call 651-602-LINK (5465) or visit the Transit Link website.