Frequently Asked Questions

  • How much are fares?

Express Routes

Time Adults Ages
Youth Ages
Youth Ages 5 & Under Seniors Ages 65+
Peak* $3.25 $3.25 free w/paid fare (limit 3) $3.25
Non-Peak $2.50 $1.00 free w/paid fare (limit 3) $1.00

Peak Hours: Monday-Friday 6:00-9:00AM & 3:00-6:30 pm

  • Is There a Discount for those with disabilities?

Persons with disabilities ride for $1.00 at all times on all SouthWest Transit express routes. To qualify, show your Metro Mobility card or transfer, Metro Transit temporary ID, Minnesota driver’s license/state ID with an “A” or “L” endorsement. For information on certification, call 612-349-7415. NOTE: All SouthWest Transit express buses are ADA accessible. Please tell the driver BEFORE YOU PAY YOUR FARE if you qualify for a reduced fare.

  • What time does the bus come and what route will it be? 

Schedules for all routes can be found here on our website.

  • Do you accept Go-To cards, U-passes, and student bus passes? 

Yes, we do.

  • I've never taken your bus before, what do I do? 

Please call Customer Service at 952-949-2287 between 9:00 am & 3:00 pm, Monday through Friday.

  • Where do I get a Go-To card? 

SW Station in Eden Prairie 6:00 am to 6:00 pm (Monday through Friday) and for limited hours at our other park & ride locations.

  • How do I go from your park & rides to my local work address? 

Call SW Prime at 952-797-7463 to request a ride.

  • What time is the last bus leaving for downtown Minneapolis from the SW suburbs? 

Schedules for all routes can be found here on our website.

  • I want to take Prime to get to my location after getting off the express bus. What do I do?

When getting off your express bus, request a “Prime” transfer ticket from your express bus driver. You may also request a transfer from a Prime driver for the express bus.

  • Do I need to scan my Go-To card when getting on and off the bus?

When you take an express route to Minneapolis, you will scan your Go-To card only when first getting on the bus. Click here for detailed information about paying on your return trip.  

  • What Sporting Events Do you go to?

We go to Twins, Gophers, and Vikings games. Event information can be found here.

  • I need to get to a location downtown, but I don’t know where I should get off the bus. What should I do?

Please call Customer Service at 952-949-2287 6:30 am to 6:30 pm, Monday through Friday.

  • Can I bring my cat or dog if it is in a carrier?

Other than service animals, SouthWest Transit does not allow animals on its buses or on SW Prime. 

  • Does SouthWest Transit operate on holidays?

SouthWest Transit does not operate on the following observed holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.