Online Customer Service Hours
Monday - Friday, 6:00 AM - 6:00 PM
Phone: 952-949-2BUS(2287)
Email: customerservice@swtransit.org
In-Person Customer Service Hours
SouthWest Station (Eden Prairie)
13500 Technology Dr, Eden Prairie
- Monday-Thursdays: 6:00 AM to 6:00 PM
- Fridays: 6:00 AM to 12:30 PM*
*Effective 5.26.26-8.18.26
As of Monday, October 27, 2025, all in-person Customer Service takes place at SouthWest Station (Eden Prairie).
Customer Service is open on select holidays. You can view a full list of 2026 holidays and service statuses on our Rider FAQs page HERE.