Online Customer Service Hours

Monday - Friday, 6:00 AM - 6:00 PM

Phone: 952-949-2BUS(2287)

Email: customerservice@swtransit.org

In-Person Customer Service Hours*

SouthWest Station (Eden Prairie)

13500 Technology Dr, Eden Prairie
Monday-Friday, 6:00 AM to 6:00 PM

*As of Monday, October 27, 2025, all in-person Customer Service takes place at SouthWest Station (Eden Prairie).

**Customer Service is open on select holidays. You can view a full list of 2026 holidays and service statuses on our Rider FAQs page HERE.