SouthWest Transit values customer opinions and strives to continually improve service and quality for our riders. Please take a few moments to complete this survey.

Part 1
  • 1. What city do you live in?
  • 2. How many years have you been a rider on SWT?
  • 3. Where do you normally BEGIN your trip on SWT?
  • 4. How do you get to that location? (Select One)
  • 5. How many days a week do you normally ride SWT?
  • 6. Do you transfer to or from a SWT bus on any portion of your trip?
  • 7. How did you find out about SWT?
  • 8. Why do you typically use SWT?
  • 9. Where is the first place you look for information about SWT?
  • 10. If the bus were not available, how would you make this trip?
  • 11. Please choose the MOST important reason you ride SWT.
Part 2
  • 12. Do you value SWT's customer requested "Quiet Zone" approach to cell phone usage on the bus?
  • 13A. In the past 12 months have you phoned or emailed Customer Service
  • 13B. If you phoned CS, was your call answered promptly?
  • 13C. Did the CS rep listen carefully and respond satisfactorily?
  • 13D. Was your email question answered promptly and professionally?
  • 14A. When you visit, do you find the information you need?
  • 14B. When you visit, do you find the website easy to navigate?
  • 15. How do you prefer to receive information? (Check all that apply)
  • 16. Please indicate which SWT program you currently utilize:
  • 17. Have you used the following services? (Check all that apply)
  • 18. Which of these types of SWT advertising or promotions have you seen or heard? (Select all that apply)
Service Report Card - Please let us know how we are doing.
  • Bus Cleanliness
  • Facility Cleanliness
  • Driver Courtesy
  • Driver Safety
  • Service Reliability
  • On-time Performance
  • Schedules & Other Information
  • Customer Service
  • From 0-10 with 0 being the lowest, how would you rate SWT as a transit agency?
  • In the past year, do you feel SWT service has:
Part 4
  • Have you heard of our SouthWest Prime Service?
  • Have you used SouthWest Prime Services?
  • Have you heard of our bike sharing program, SouthWest Ride?
  • Have you used SouthWest Ride?
The following is optional; however, it helps us to better understand our customers.
  • What is your gender?
  • What is your age?
  • What is your approximate household income?
  • What is your primary language?